General Terms and Conditions of Sale
· Shipping methods
· Returns, Changes, Substitutions
· Defective goods
· Intellectual property
These general conditions of sale of Ceruttigroup and all natural persons, as defined in art. 18 of the Consumer Code, such as «Consumer» who visit and make a purchase on the Internet site www.ceruttigroup.com, hereinafter referred to as «USER». These conditions are aimed at defining the methods of distance selling between Ceruttigroup and the USER, from order to payment and delivery. They regulate all the phases necessary for the order and ensure that this order is monitored by the contracting parties. The order implies irrevocable adhesion to the general conditions of sale. The general conditions may be subject to changes or additions over time; it is however understood that the conditions applicable to the sale will be those in force, at the date when the order was placed by the User on the site www.Ceruttigroup.com.
The user declares to:
- have the ability to conclude the present contract;
- do not proceed with purchases for the purpose of reselling the products;
- do not act for purposes related to commercial, entrepreneurial or professional activity carried out.
In order to purchase one or more products on the Ceruttigroup.com website, it is necessary to proceed with the creation of a customer profile, giving consent to the processing of personal data.
The User will be responsible for any improper or unauthorized use of the Ceruttigroup.com website and its contents. Therefore Cerutti Claudio & C.s.a.s. will not be held responsible for any use of the site and its contents, implemented by the User in violation of these conditions, laws or regulations in force or in any case that has not been previously authorized in writing.
In addition, the User will be held responsible in case of communication of information or data that are not correct, that are false or related to third parties (in the event that third parties have not given their consent), as well as for any improper use of such data or information.
The products offered for sale are those that appear on the site www.Ceruttigroup.com at the date of consultation of the site by the User. Ceruttigroup.com only sells products of excellent quality, purchased directly from the most prestigious Italian and international fashion houses. La Cerutti Claudio & C.S.A.S. is official dealer of all products and brands that are offered for sale on this site.
The products are offered for sale within the limit of available stocks. The characteristics of the products offered for sale are described with the highest degree of precision possible. However, the images and colors of the products offered for sale on Ceruttigroup.com may not correspond to the actual ones due to the Internet browser and / or the monitor used: Cerutti Claudio & CSAS is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction. For more information about the products, contact Customer Service at the e-mail address [email protected]. If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an e-mail will be sent to cancel the order.
Cerutti Claudio & C.S.A.S. can change at any time and without notice the products offered for sale on Ceruttigroup.com and the relative price. As an authorized dealer of all the brands on the Ceruttigroup.com website, it guarantees the authenticity of each item.
The prices published on the site, the payments and the invoices of the orders are in Euro:
- for EU countries are inclusive of VAT. The indicated prices take into account the VAT applied on the day the order is placed. If the rate applied should be changed, these changes could affect the price of the articles without the User being able to object to anything;
- for countries outside the European Union, taxes are excluded (VAT).
The published prices do not include any shipping costs.
Shipping costs are indicated at the time the order is placed, according to the terms of article 7 and remain the responsibility of the User except in cases where they are expressly charged to Cerutti Claudio & C.S.A.S.
Shipments outside the European Union are exempt from VAT but may require the payment of import taxes, which is the sole responsibility of the customer.
La Cerutti Claudio & C.S.A.S. reserves the right to change its prices at any time. The products will be invoiced on the basis of the rates in force on the site at the time the order is registered.
The amount that will be debited to your credit card or your bank account may vary as it is based on fluctuating exchange rates and bank charges. We therefore invite you to contact your bank to request detailed information on exchange rates and bank commissions related to your transaction.
By sending the order the User declares:
- to have irrevocably acknowledged and accepted these general conditions of sale. The sending of the order therefore applies as acceptance of the general conditions of sale, the Policy regarding the processing of personal data and the terms and conditions for withdrawal.
- expressly and irrevocably accepting the prices and descriptions of the products available for sale, as identified on the Ceruttigroup.com website and having considered them complete and exhaustive.
The order will be definitively registered only at the time of the last confirmation on the payment screen (by credit card, Paypal or bank transfer). Starting from the last click of acceptance, the order is considered irrevocable.
In any case, before sending the order and payment, a screen will be visible on the site where the information about the supplier's identity will be published, the main characteristics of each product ordered and the relative price (all applicable taxes included) ), the type of payment used, the conditions of delivery of the products, any contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online. At the time of registration of the order by Cerutti Claudio & C.S.A.S. an e-mail is sent to the User. This email is confirmation that the order has been taken into account by Ceruttigroup and the ordered product is available.
For more information on this phase, on the monitoring or execution of your order, questions on shipping times, the conditions for exercising the right of withdrawal or any other question, you can contact Ceruttigroup by e-mail to: [email protected].
You can make purchases directly online through these payment methods:
· PayPal (PayPal account or credit card)
PayPal is the world leader in secure online payments.
It allows you to make purchases with maximum security through a PayPal account or with a credit card.
The amount is charged to the customer's account according to the items actually shipped.
· Bank transfer
You can also pay by bank transfer.
The bank details to make the transfer are:
Cerutti Claudio & C.S.A.S.
As a reason for the transfer, the order number, order date, name and surname of the customer who placed the order must be reported so that we can identify the purchase.
The bank details to make the transfer are:
The customer is required to make the transfer within 2 working days from the date of order and above all to send a copy of the payment slip to the email address: [email protected].
The shipment of the goods purchased is subject to the actual collection of the bank transfer, collection which must take place within a maximum of 5 working days from the date of order, otherwise the order placed will be automatically canceled.
The delivery note and / or invoice will be inserted in the package containing the ordered product.
The (sales) contract is understood to mean "with good result", ie with reservation by Cerutti Claudio & C.S.A.S. termination of the sales contract in the event that the payment is not credited. In this case Cerutti Claudio & C.S.A.S, pursuant to art. 1456 of the Civil Code. Italian may also terminate the relationship with the User by virtue of these Conditions. The User authorizes Cerutti Claudio & C.S.A.S. to debit the amounts relating to the products purchased on the Site by means of the chosen payment method on their account and "subject to collection".
All purchases with addresses in Italy and the Islands are delivered by Poste Italiane or SDA courier. For all other destinations the DHL courier is used.
As required by the laws governing trade, all shipments made by Cerutti Claudio & C.S.A.S. they are accompanied by an official invoice that declares the value of individual items in Euro. For items on sale, the invoice shows the discounted amounts.
Orders are shipped directly from Cerutti Claudio & C.S.A.S. (Cuneo - Italy) from Monday to Friday from 9.30 to 17.30. Orders placed Friday evening, Saturday and Sunday will be processed on the following Monday. Once the items have been sent, it is no longer possible to change the destination address.
Delivery areas, costs and shipping times:
Free shipping on orders over 60 € - 1/4 working days. Under the € 60 charge the shipments will be charged to the customer and will amount to € 6.00.
ZONE 1: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Delivery in 3/5 working days - shipments to: Austria, Belgium, Denmark, Germany, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia and Hungary.
ZONE 2: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 7 working days for delivery - shipments to: France, Princ. of Monaco, United Kingdom and Spain.
ZONE 3: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 7 working days for delivery - shipments to: Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania and Sweden.
ZONE 4: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 8 working days for delivery - shipments to: Azores, Busingen, Ceuta, Helgoland, Iceland, Balearic Islands, Canary Islands, Liechtestein, Madeira, Melilla, Mount Athos, Norway and Switzerland.
ZONE 5: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to working days for delivery - shipments to: Afghanistan, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Kazakhstan, Kyrgyzstan, Kosovo, Moldova, Montenegro, Rep. Of Macedonia, Serbia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.
ZONE 6: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 10 business days for delivery - shipments to: Albania, Algeria, Saudi Arabia, Bahrain, Egypt, Ethiopia, Ghana, Gibraltar, Jordan, India, Israel, Kuwait, Lebanon, Libya, Morocco, Mauritania, Niger, Nigeria, Oman , Pakistan, Palestine, Qatar, Rwanda, Russia, Senegal, Syria, Sudan, Tunisia, Turkey and Yemen.
ZONE 7: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 10 business days for delivery - shipments to: Anguilla, Bangladesh, Benin, Bolivia, Burkina Faso, Burundi, Buthan, Cambodia, Cameroon, Canada, Cape Verde, Chad, China, Colombia, Ivory Coast, Dominica, Emirates United Arab Emirates Eritrea, Gabon, Gambia, Georgia, Djibouti, Guinea Bissau, Guyana, Hong Kong, Iran, Iraq, Kenya, Liberia, Malawi, Malaysia, Mali, Mauritius, Mongolia, Nepal, Puerto Rico, Central African Republic, Rep. Of Congo, Rep Dem. Of the Congo, Dominican Republic, South African Republic Saint Kitts and Nevis, Seychelles, Sierra Leone, Sri Lanka, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, U.S.A., Uganda, Venezuela and Zimbabwe.
ZONE 8: The price of shipping is variable based on the rates of the courier appointed and will always be indicated at the conclusion of an order. Up to 10 business days for delivery - shipments to: Angola, Antigua and Barbuda, Netherlands Antilles, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, Brazil, Brunei, Chile, Comoros, South Korea, Costa Rica, Cuba, Ecuador, El Salvador, Fiji, Philippines, Jamaica, Grenada, Guatemala, Guinea, Equatorial Guinea, Haiti, Honduras, Indonesia, Cayman Islands, Solomon Islands, Kiribati, Laos, Lesotho, Macao, Madagascar, Maldives, Mexico, Mozambique, Myanimar Burma, Namibia, Nicaragua, New Caledonia, New Zealand, Panama, Papua New Guinea, Paraguay, Peru, French Polynesia, Saint Lucia, Saint Vincent and Granadine, Samoa, Sao Tome and Principe, Singapore, Suriname, Swaziland, Tonga, Uruguay, Vanuatu , Vietnam and Zambia.
Returns, Changes, Substitutions
Within 14 days from the date of receipt of the product,term after which the products delivered are deemed to be compliant and accepted by the user and Cerutti Claudio & C.S.A.S. reserves the right to refuse the exchange or refund, the User may:
· Exercise the right of withdrawal and return the goods purchased
· Change / replace the items purchased;
Once this deadline has expired, the products delivered are deemed to be compliant and accepted by the user and Cerutti Claudio & C.S.A.S. reserves the right to refuse the exchange or refund.
The rights referred , in addition to respecting the terms and procedures described above, must be exercised correctly.
The user can exercise his right of withdrawal, expressing unequivocally his desire to withdraw, by sending an e-mail to the address [email protected], in order to obtain a return authorization number ( RMA - Returns Merchandise Authorization). This authorization must be attached to the package together with a copy of the electronic invoice.
Cerutti Claudio & C.S.A.S. reimburse the full cost of the products returned by the customer provided they are accompanied by the authorization to return issued by Cerutti Claudio & C.S.A.S .. To get a refund, you can send the ordered products or products, sending them to the address indicated below:
Via Roma, 52
Cuneo (CN) 12100
The return of the product is not free if the products are returned from a country other than the one originally indicated as destination address. Once the return procedure has been started, Cerutti Claudio & C.S.A.S. book a collection by contacting the contracted courier. The package must be delivered closed to the courier. If the return is returned using a different courier, all costs will be borne by the user.
Ceruttigroup.com sends an e-mail confirming receipt of the return and activation of the refund procedure. Reimbursement of the price of returned products takes place within 15 days from the date on which Cerutti Claudio & C.S.A.S. received the returned product in the indicated conditions.
The products to be returned must not have been worn, damaged, must not have been washed or altered and must not show any sign of use. The soles of the shoes must be in perfect condition and show no signs of any kind. They must still present all original tags and security seals intact. Each garment must be returned including all the original labels, packaging and accessories (dustbags, hangers, clothing covers etc.) received with the order.
The shoes must be tested on a rug and should be returned in the original box, which is an integral part of the product. Shoes made without a box or in a damaged box can be refused and sent back to the customer.
Underwear and swimwear should be tested over your underwear and without removing the protective adhesive. If the adhesive is removed or the garments crumpled, the return will not be accepted and will be returned to the customer.
We will not accept returns that do not meet all the required conditions.
There are 3 types of compensation available:
1. Change measurement or Replacement
It is possible to change for a different size or a different color of another item, if available. The new requested item can be returned following the same procedure. It is possible to replace the purchased product only with another analogue of different size or size within 14 days from the delivery date and on condition that it is available. To make the change you must send an e-mail with the exchange request to [email protected].
To make the change wait for the authorization issued by Cerutti Claudio & C.S.A.S ..
Unauthorized changes are not accepted.
Indicate the new size / measure, respecting the conditions of the return procedure.
Once the package is received by Cerutti Claudio & C.S.A.S., we will automatically refund the price of the returned product (s), if not damaged, and shipping costs for the initial delivery to the user (of following price), expressly excluding shipping costs of return and bank charges for crediting the amounts, which will be borne by the User. The re-crediting of the Price will take place on the credit card or on the PayPal account used for payment within 15 days of delivery of the return. (Unless they are originally defective products).
Any differences in the amount due to the exchange rate fluctuation can not be reimbursed. Customs charges and sales taxes are not refundable for orders placed outside the EU. In this case,the reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, if previous.
The User is responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
If the products do not meet the conditions for accepting the return, the User will not be entitled to any refund.
Ceruttigroup.com also reserves the right to refuse unauthorized returns or in any case not compliant with all the conditions provided.
In these cases the goods will be returned to the sender at the original shipping address.
For all aspects not specifically expressed, the European legislation for distance marketing is authentic.
With regard to defective products, the User can make use of the relevant regulations by returning the product within the terms set out in these conditions at his own expense. Cerutti Claudio & C.S.A.S. reserves the right to assess the existence or otherwise of such defects and, if so, to reimburse / replace the defective product by returning the relative shipping costs if incurred by the User.
Cerutti Claudio & C.S.A.S. can not be held responsible for any inconvenience or damage inherent in and deriving from the use of the internet; a merely non-exhaustive example refers to: an interruption of service, an external intrusion, the presence of computer viruses or facts that can be qualified as a force majeure according to the jurisprudence.
Furthermore, Cerutti Claudio & C.S.A.S. can not be held responsible for any non-fulfillment of its contractual obligations if this is due to hypothesis of fortuitous event or force majeure, including, by way of example, strike, fire, catastrophe, failure and in general any event that prevents the good execution of orders.
All the contents of the www.ceruttigroup.com website (drawings, illustrations, photographs, texts, graphics, descriptions, trademarks, images, videos) are the exclusive property of Cerutti Claudio & C.S.A.S. or it is licensed for use. It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the site www.ceruttigroup.com It is possible to print material only for personal and non-commercial use.